{"product_id":"business-process-outsourcing-oh-bpo-structure-and-chaos-fun-and-agony-by-v-anandkumar","title":"Business Process Outsourcing: Oh! BPO - Structure and Chaos, Fun and Agony by V. Anandkumar| Subhasish Biswas","description":"\u003ch3 data-start=\"196\" data-end=\"295\"\u003e\u003cstrong data-start=\"200\" data-end=\"295\"\u003eBook Summary – \u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"297\" data-end=\"1225\"\u003eThis insightful guide takes readers inside India’s BPO revolution, offering a candid, insider perspective on the industry's rapid ascent since the 1990s. V. Anandkumar and Subhasish Biswas demystify common myths about BPO culture and spotlight how the sector became a major driver of India’s economic growth. The book examines the industry's impact on thousands of young entrants—especially from India’s smaller cities—and unpacks the challenges of high attrition and sustaining workforce motivation. It also explores the perspectives of employees, employers, and clients while offering actionable insights for professionals, business leaders, and anyone curious about setting up or managing BPO operations. Through candid anecdotes and practical wisdom, the authors present BPO as both a structured environment and a chaotic, fast-evolving ecosystem that’s simultaneously fun and demanding.\u003c\/p\u003e\n\u003ch3 data-start=\"1232\" data-end=\"1257\"\u003e\u003cstrong data-start=\"1236\" data-end=\"1257\"\u003eAbout the Authors\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp data-start=\"1259\" data-end=\"1664\"\u003e\u003cstrong data-start=\"1259\" data-end=\"1276\"\u003eV. Anandkumar\u003c\/strong\u003e is a mechanical engineer (Regional Engineering College, Surat, class of 1992) with extensive experience across IT, BPO, and telecommunications in both India and the U.S. He has played prominent roles in sales, marketing, program management, and HR, and is noted for pioneering employee branding and designing large-scale employee engagement programs\u003cspan class=\"\" data-state=\"closed\"\u003e\u003cspan class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\" data-testid=\"webpage-citation-pill\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-start=\"1666\" data-end=\"2091\"\u003e\u003cstrong data-start=\"1666\" data-end=\"1686\"\u003eSubhasish Biswas\u003c\/strong\u003e is also a mechanical engineering graduate (IIT Kharagpur), who further earned an MBA from IIM Ahmedabad. A certified Six Sigma Black Belt, he brings strong project execution and quality management expertise across the construction, engineering, and BPO sectors. His focus—like Anandkumar’s—is on enhancing operational productivity and delivering meaningful solutions.\u003c\/p\u003e","brand":"Clapping Pages","offers":[{"title":"Used","offer_id":45259225825466,"sku":"35IN90BUP-Used","price":9.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/5576\/0826\/files\/out_de97e81d-591f-40ae-b409-cf5711ce2df5.jpg?v=1761152440","url":"https:\/\/clappingpages.com\/products\/business-process-outsourcing-oh-bpo-structure-and-chaos-fun-and-agony-by-v-anandkumar","provider":"Clapping Pages","version":"1.0","type":"link"}