{"product_id":"difficult-conversations-rare-books-1","title":"Difficult Conversations (rare books)","description":"\u003ch3\u003e\n\u003c!--StartFragment --\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/h3\u003e\n\u003ch3\u003eBook summary\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eCore Idea:\u003c\/strong\u003e\u003cbr\u003eEvery difficult conversation is actually three conversations in one:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eThe “What Happened?” Conversation – differing perceptions and assumptions.\u003c\/li\u003e\n\u003cli\u003eThe Feelings Conversation – unspoken emotions that drive tension.\u003c\/li\u003e\n\u003cli\u003eThe Identity Conversation – how the issue affects our self-image.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003eKey Takeaways:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDifficult conversations are unavoidable—but they can be navigated with skill and empathy.\u003c\/li\u003e\n\u003cli\u003eThe goal isn’t to “win” but to understand, express, and engage constructively.\u003c\/li\u003e\n\u003cli\u003eListening deeply, acknowledging emotions, and separating intent from impact are crucial.\u003c\/li\u003e\n\u003cli\u003eYou don’t need to have all the answers—you just need to show up with curiosity and clarity.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eTone \u0026amp; Style:\u003c\/strong\u003e\u003cbr\u003eThe book is warm, insightful, and filled with real-life examples. It doesn’t preach—it guides. Perfect for someone like you who values emotional intelligence and intentional communication.\u003c\/p\u003e\n\u003ch3\u003e\u003c!--EndFragment --\u003e\u003c\/h3\u003e\n\u003ch3\u003eAbout the Authors\u003c\/h3\u003e\n\u003cp\u003e\u003cbr\u003eThis book is written by Douglas Stone, Bruce Patton, and Sheila Heen, all affiliated with the Harvard Negotiation Project, a renowned think tank focused on conflict resolution and effective communication.\u003cbr\u003e•     Douglas Stone and Sheila Heen are lecturers at Harvard Law School and co-founders of Triad Consulting Group. They specialize in negotiation, mediation, and organizational behavior.\u003cbr\u003e•     Bruce Patton is one of the co-authors of Getting to Yes, a seminal work in negotiation theory, and a founding partner of the Harvard Negotiation Project.\u003cbr\u003eTheir combined expertise makes this book both academically grounded and deeply practical.\u003c\/p\u003e","brand":"Clapping Pages","offers":[{"title":"Used","offer_id":45220603134138,"sku":"35YPQAWHT-Used","price":99.0,"currency_code":"AED","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/5576\/0826\/files\/WhatsAppImage2025-10-09at13.26.03_2d722037.jpg?v=1759996955","url":"https:\/\/clappingpages.com\/products\/difficult-conversations-rare-books-1","provider":"Clapping Pages","version":"1.0","type":"link"}