{"product_id":"raving-fans","title":"Raving fans by Ken Blanchard |Sheldon Bowles","description":"\u003cp data-start=\"0\" data-end=\"115\"\u003e\u003cstrong data-start=\"0\" data-end=\"115\"\u003eBook Summary\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"117\" data-end=\"903\"\u003e\u003cem data-start=\"117\" data-end=\"130\"\u003eRaving Fans\u003c\/em\u003e is a concise and engaging business fable that teaches the importance of delivering exceptional customer service by turning ordinary customers into enthusiastic, loyal supporters—“raving fans.” Through a fictional narrative involving a new Area Manager guided by a wise mentor named Charlie, the book outlines three key secrets to customer service success: decide what you want, discover what the customer wants, and deliver plus one—always slightly exceed expectations. The story emphasizes consistency, vision, and creating memorable customer experiences rather than simply satisfying basic needs. With its simple yet powerful message, the book offers practical guidance for businesses of all sizes looking to build lasting relationships and customer loyalty.\u003c\/p\u003e\n\u003cp data-start=\"910\" data-end=\"967\"\u003e\u003cstrong data-start=\"910\" data-end=\"967\"\u003eAbout the Authors – \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-start=\"969\" data-end=\"1382\"\u003e\u003cstrong data-start=\"969\" data-end=\"986\"\u003eKen Blanchard\u003c\/strong\u003e is a renowned American author, leadership expert, and speaker best known for co-authoring \u003cem data-start=\"1077\" data-end=\"1101\"\u003eThe One Minute Manager\u003c\/em\u003e, a bestseller that revolutionized leadership training. With a background in business and education, Blanchard has written dozens of books focused on leadership, team building, and personal development. His work emphasizes values-based leadership and servant leadership principles.\u003c\/p\u003e\n\u003cp data-start=\"1384\" data-end=\"1797\" data-is-last-node=\"\" data-is-only-node=\"\"\u003e\u003cstrong data-start=\"1384\" data-end=\"1402\"\u003eSheldon Bowles\u003c\/strong\u003e is a successful entrepreneur and speaker from Canada, known for his contributions to customer service and business innovation. He co-authored several books with Blanchard and is widely recognized for his insights into sales, service culture, and empowering employees. Together, Blanchard and Bowles have helped reshape how organizations approach customer satisfaction and leadership excellence.\u003c\/p\u003e","brand":"Clapping Pages","offers":[{"title":"Used","offer_id":45156425826490,"sku":"26F26ERIA-Used","price":9.0,"currency_code":"AED","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/5576\/0826\/files\/RavingFans.jpg?v=1758029335","url":"https:\/\/clappingpages.com\/products\/raving-fans","provider":"Clapping Pages","version":"1.0","type":"link"}