{"product_id":"serve-business-from-the-heart-the-shoppers-stop-way-by-b-s-nagesh-hardcover","title":"SERVE: Business from the heart – The SHOPPERS STOP way by B S Nagesh [Hardcover]","description":"\u003ch2\u003eBook Summary\u003c\/h2\u003e\n\u003cp data-start=\"202\" data-end=\"318\"\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003e\u003cem data-start=\"0\" data-end=\"7\" data-is-only-node=\"\"\u003eSERVE\u003c\/em\u003e chronicles the journey of \u003cstrong data-start=\"34\" data-end=\"51\"\u003eShoppers Stop\u003c\/strong\u003e, a pioneering retail brand in India, through the lens of its founder, \u003cstrong data-start=\"122\" data-end=\"137\"\u003eB.S. Nagesh\u003c\/strong\u003e.\u003c\/span\u003e \u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eCo-authored with \u003cstrong data-start=\"17\" data-end=\"35\"\u003eRitu D. Ferrao\u003c\/strong\u003e, the book delves into the ethos of building a business centered around service, empathy, and community.\u003c\/span\u003e\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-start=\"320\" data-end=\"438\"\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eLaunched in December 2024, the book offers insights into how Shoppers Stop transformed from a single store in 1991 to a household name by prioritizing customer experience and fostering a culture of care.\u003c\/span\u003e \u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eNagesh emphasizes that true business success stems from serving people—be it customers, employees, or society at large\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 data-start=\"320\" data-end=\"438\"\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003eAbout the Author\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003e\u003cspan class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\"\u003e\u003cstrong data-start=\"0\" data-end=\"15\" data-is-only-node=\"\"\u003eB.S. Nagesh\u003c\/strong\u003e is a pioneering figure in Indian retail, renowned for his transformative leadership and commitment to service excellence. He co-founded \u003cstrong data-start=\"14\" data-end=\"31\"\u003eShoppers Stop\u003c\/strong\u003e in 1991, introducing modern retail concepts to India. Under his leadership, Shoppers Stop grew into one of the country's most respected department store chains. Nagesh served as the Managing Director and CEO until 2009, after which he transitioned to the role of Vice Chairman and Non-Executive Director.\u003c\/span\u003e\u003c\/p\u003e","brand":"Clapping Pages","offers":[{"title":"Used","offer_id":45255593066682,"sku":"34IJ24UF5-Used","price":39.0,"currency_code":"AED","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/5576\/0826\/files\/1_fe1a80a9-ff54-4ce7-8b19-3fbe4fed55b3.jpg?v=1761730225","url":"https:\/\/clappingpages.com\/products\/serve-business-from-the-heart-the-shoppers-stop-way-by-b-s-nagesh-hardcover","provider":"Clapping Pages","version":"1.0","type":"link"}