{"product_id":"the-last-ten-per-cent-what-it-takes-to-get-it-right","title":"The Last Ten Per Cent: What It Takes to Get It Right","description":"\u003cspan data-mce-fragment=\"1\"\u003eOnly too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then some companies-Wal-Mart, Starbucks, Nestlé and Southwest Airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do. What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference. The Last Ten Per Cent shows us how to go that extra mile.\u003c\/span\u003e","brand":"Clapping Pages","offers":[{"title":"Used","offer_id":45157084168378,"sku":"2PAFLPQ0X-Used","price":15.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/5576\/0826\/files\/TheLastTenPerCent.jpg?v=1758448849","url":"https:\/\/clappingpages.com\/products\/the-last-ten-per-cent-what-it-takes-to-get-it-right","provider":"Clapping Pages","version":"1.0","type":"link"}