{"product_id":"you-will-be-satisfied-by-bob-tasca-peter-caldwell-hardcover-rare-books","title":"You Will be Satisfied by Bob Tasca | Peter Caldwell [HARDCOVER] (rare books)","description":"\u003cdiv data-cel-widget=\"bookDescription_feature_div\" data-csa-c-id=\"wn5w7e-sort1p-55337m-m7vj9n\" data-feature-name=\"bookDescription\" class=\"celwidget\" id=\"bookDescription_feature_div\"\u003e\n\u003cdiv class=\"a-expander-collapsed-height a-row a-expander-container a-spacing-base a-expander-partial-collapse-container\" data-a-expander-collapsed-height=\"140\" data-a-expander-name=\"book_description_expander\"\u003e\n\u003cdiv class=\"a-expander-content a-expander-partial-collapse-content\" aria-expanded=\"false\"\u003e\n\u003ch2 data-end=\"138\" data-start=\"58\"\u003e\u003cstrong data-end=\"138\" data-start=\"61\"\u003eBook Summary – \u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-end=\"630\" data-start=\"140\"\u003e\u003cem data-end=\"163\" data-start=\"140\"\u003eYou Will Be Satisfied\u003c\/em\u003e distills the customer-centric business philosophy of Bob Tasca, a legendary car dealer whose artful approach turned his small Ford\/Lincoln‑Mercury dealership in Rhode Island into an industry benchmark. Despite selling an everyday product—automobiles—Tasca achieved extraordinary results: at times capturing 24% of his metropolitan market and achieving a remarkable 65% customer return rate—triple the loyalty of his competitors.\u003c\/p\u003e\n\u003cp data-end=\"1107\" data-start=\"632\"\u003eThrough short, energetic chapters filled with real-world anecdotes and bullet-pointed lessons, Tasca shares how to cultivate fanatic customer loyalty across any field—whether in retail, tech, hospitality, or services. He introduces innovative methods for team compensation, customer satisfaction measurement, and emphasizes that execution—grounded in the right principles and nurtured through people—is the true path to enduring success.\u003c\/p\u003e\n\u003chr data-end=\"1112\" data-start=\"1109\"\u003e\n\u003ch2 data-end=\"1170\" data-start=\"1114\"\u003e\u003cstrong data-end=\"1170\" data-start=\"1117\"\u003eAbout the Author – \u003c\/strong\u003e\u003c\/h2\u003e\n\u003cp data-end=\"1671\" data-start=\"1172\"\u003e\u003cstrong\u003eBob Tasca\u003c\/strong\u003e was not just a car salesman—he was a phenomenon. With over 50 years in the automobile industry, he built a reputation as a record‑setting retailer and was even inducted into the Drag Racing Hall of Fame for his prowess in designing high‑performance cars. Beyond his business acumen, Tasca was deeply involved in his community in Johnston, Rhode Island, notably contributing to the revitalization of local schools \u003cspan data-state=\"closed\" class=\"\"\u003e\u003cspan data-testid=\"webpage-citation-pill\" class=\"ms-1 inline-flex max-w-full items-center relative top-[-0.094rem] animate-[show_150ms_ease-in]\"\u003e\u003ca class=\"flex h-4.5 overflow-hidden rounded-xl px-2 text-[9px] font-medium text-token-text-secondary! bg-[#F4F4F4]! dark:bg-[#303030]! transition-colors duration-150 ease-in-out\" alt=\"https:\/\/bookshop.org\/p\/books\/you-will-be-satisfied-bob-tasca\/9934046?utm_source=chatgpt.com\" rel=\"noopener\" href=\"https:\/\/bookshop.org\/p\/books\/you-will-be-satisfied-bob-tasca\/9934046?utm_source=chatgpt.com\" target=\"_blank\"\u003e\u003cspan class=\"relative start-0 bottom-0 flex h-full w-full items-center\"\u003e\u003cspan class=\"flex h-4 w-full items-center justify-between overflow-hidden\"\u003e\u003cspan class=\"max-w-full grow truncate overflow-hidden text-center\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e.\u003c\/p\u003e\n\u003cp data-end=\"1890\" data-start=\"1673\"\u003e\u003cstrong\u003ePeter Caldwell \u003c\/strong\u003eco-authored the book, helping to shape the narrative and structure—but the core insights stem from Tasca’s decades of firsthand experience and remarkable success in building unwavering customer loyalty.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-cel-widget=\"globalStoreInfoBullets_feature_div\" data-csa-c-id=\"15klma-go3ff6-n8omqx-t2f4sv\" data-feature-name=\"globalStoreInfoBullets\" class=\"celwidget\" id=\"globalStoreInfoBullets_feature_div\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv data-cel-widget=\"edpIngress_feature_div\" data-csa-c-id=\"u4yt9q-ws43z0-k08ajg-vierha\" data-feature-name=\"edpIngress\" class=\"celwidget\" id=\"edpIngress_feature_div\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv data-cel-widget=\"richProductInformation_feature_div\" data-csa-c-id=\"1s8cxs-pufyvr-ijc89a-1f6q0n\" data-feature-name=\"richProductInformation\" class=\"celwidget\" id=\"richProductInformation_feature_div\"\u003e\n\u003cdiv data-cel-widget=\"rich_product_information\" data-csa-c-id=\"rtm69y-dis7ku-vc0z3t-l27zmh\" class=\"a-section a-spacing-none celwidget\" id=\"rich_product_information\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Clapping Pages","offers":[{"title":"Used","offer_id":45259233755322,"sku":"35OEBMZNL-Used","price":49.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0713\/5576\/0826\/files\/rio_cab3bc0b-c76d-4203-b5df-8fa76fe08832.jpg?v=1761152595","url":"https:\/\/clappingpages.com\/products\/you-will-be-satisfied-by-bob-tasca-peter-caldwell-hardcover-rare-books","provider":"Clapping Pages","version":"1.0","type":"link"}