Crucial Confrontations
Crucial Confrontations
Couldn't load pickup availability
"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS
"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People
"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do
"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition
"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)
NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!
Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole New set of problems.
New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:
- Permanently resolve failed promises and missed deadlines
- Transform broken rules and bad behaviors into productive accountability
- Strengthen relationships while solving problems
Product features
Product features
✅ 100% Original Books
Every book is authentic and sourced responsibly—no pirated or photocopied material.
🔍 32-Point Quality Check
Each book undergoes a detailed inspection for pages, cover, binding, and readability.
📚 Wide Range of Genres
From fiction and self-help to academic and non-fiction—something for every reader.
💸 Budget-Friendly Prices
Get great books at unbeatable prices—perfect for students, readers, and collectors.
✨ Pre-Loved, Not Worn Out
Books are gently used, clean, and in good readable condition.
🌱 Eco-Friendly Choice
Buying used books helps reduce waste and promotes sustainable reading.
🚚 Pan-India Shipping
Fast, reliable delivery to every corner of India, with tracking and support.
💬 Customer Support
Responsive customer service to help with any order or book-related query.
Materials and care
Materials and care
📚 Materials
– Gently used, original print books.
– No photocopies or pirated prints—100% original.
– Checked for legibility and intact spines.
– Some books may contain light pencil notes or highlights.
🧼 Care Instructions
– Keep books away from moisture and direct sunlight.
– Use a bookmark to maintain page quality.
– Use a soft, dry cloth to wipe dust from covers.
– Preserve the pages and cover from smudges or stains.
– Prevent warping by storing books upright on shelves.
Merchandising tips
Merchandising tips
🛍️ Tips for Buying Used Books on BestofUsedBooks.com
✅ Check the Book Condition
Look for labels like “Like New,” “Good,” or “Readable” to know exactly what to expect before buying.
📚 Explore Curated Collections
Browse through themed bundles like “Top Self-Help Reads” or “Fiction Under ₹299”—perfect for discovering hidden gems.
💡 Read Descriptions Carefully
Each product page lists key details like page quality, binding condition, and possible markings—take a quick moment to review.
🎁 Buy More, Save More
Take advantage of bundle deals and discounted packs to build your library while saving big.
🌱 Choose Sustainability
Buying pre-loved books is a smart, eco-friendly choice—reduce waste and support circular reading!
🔍 Use Search & Filters
Use filters by genre, author, or condition to find exactly what you're looking for, faster.
📦 Track Your Order
Once placed, every order comes with trackable shipping—so you always know where your next read is!
Share
- 32 Points Quality Check
- 100% Original Products
- 1.2 Million + Happy Customers

Other Best Sellers
-
The Science of Getting Rich, The Science of Being Well and The Science of Being Great [Trilogy Set of 3 Books] by Wallace D. Wattles [Premium Books]
Regular price Dhs. 39.00 AEDRegular priceUnit price / perSale price Dhs. 39.00 AED -
Tinkle where learning meets fun vol. 44 no. 812
Regular price Dhs. 6.00 AEDRegular priceUnit price / perDhs. 15.00 AEDSale price Dhs. 6.00 AEDSale -
Three Times Looser: Love Never Dies
Regular price Dhs. 9.00 AEDRegular priceUnit price / perDhs. 15.00 AEDSale price Dhs. 9.00 AEDSale -
Kiss that frog by christina tracy Stein
Regular price Dhs. 9.00 AEDRegular priceUnit price / perDhs. 19.00 AEDSale price Dhs. 9.00 AEDSale -
How to Develop Self-Confidence & Influence People by Dale Carnegie: Wilco Classics Sprayed Edge Premium Hardback Edition [Premium Books]
Regular price Dhs. 19.00 AEDRegular priceUnit price / perDhs. 39.00 AEDSale price Dhs. 19.00 AEDSale -
How to win friends and influence people
Regular price Dhs. 9.00 AEDRegular priceUnit price / perDhs. 19.00 AEDSale price Dhs. 9.00 AEDSale -
Getting to 'I Do' by Pat Allen| Sandra Harmon [rare books]
Regular price Dhs. 59.00 AEDRegular priceUnit price / perSale price Dhs. 59.00 AED -
Death of A Salesman by Arthur Miller [Premium Books]
Regular price Dhs. 19.00 AEDRegular priceUnit price / perSale price Dhs. 19.00 AED