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Difficult Conversations (rare books)

Difficult Conversations (rare books)

Dhs. 99.00 AED
Dhs. 99.00 AED
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Book summary

Core Idea:
Every difficult conversation is actually three conversations in one:

  1. The “What Happened?” Conversation – differing perceptions and assumptions.
  2. The Feelings Conversation – unspoken emotions that drive tension.
  3. The Identity Conversation – how the issue affects our self-image.

Key Takeaways:

  • Difficult conversations are unavoidable—but they can be navigated with skill and empathy.
  • The goal isn’t to “win” but to understand, express, and engage constructively.
  • Listening deeply, acknowledging emotions, and separating intent from impact are crucial.
  • You don’t need to have all the answers—you just need to show up with curiosity and clarity.

Tone & Style:
The book is warm, insightful, and filled with real-life examples. It doesn’t preach—it guides. Perfect for someone like you who values emotional intelligence and intentional communication.

About the Authors


This book is written by Douglas Stone, Bruce Patton, and Sheila Heen, all affiliated with the Harvard Negotiation Project, a renowned think tank focused on conflict resolution and effective communication.
•     Douglas Stone and Sheila Heen are lecturers at Harvard Law School and co-founders of Triad Consulting Group. They specialize in negotiation, mediation, and organizational behavior.
•     Bruce Patton is one of the co-authors of Getting to Yes, a seminal work in negotiation theory, and a founding partner of the Harvard Negotiation Project.
Their combined expertise makes this book both academically grounded and deeply practical.

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📚 Materials

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